The Customer Service Pocketbook
Learn how to deliver great service in your organisation, how to empower your colleagues to do the same and why it's essential for you personally and the organisation as a whole. This book is part of a successful series published by Management Pocketbooks. It is written by Tony Newby and Sean McManus.
"A down-to-earth, practical guide. It removes a lot of the mystique and concentrates on the real issues."
- Mr Purdie, chief pensions manager, Scottish Widows
- Visit the book's homepage
- Table of contents
- FREE chapter: Empowering great customer service
- Buy 'The Customer Service Pocketbook'
Labels: business, customer service
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